About Us
K Barnard Brickwork
Founded in 1986
We are family run business and have been honing our skills for over 37 years!
About Us
-We are a hard working team who strive to keep the older buildings in London standing.
-We only use the best materials possible for your project and do things by the book, sourcing original bricks or stone to match and by using lime mortars instead of cement based products when the application requires it.
-We have a keen eye for detail and love restoring buildings back to their former glory!
-We also specialise in fault finding, problems like damp and property movement can be easily managed using tried and tested methods!
-We look forward to hearing from you soon.
Keith .Barnard
What We DO
Bay windows and complete exterior
renovation
Victorian Tiled paths and all types of paving
Hand carved stonework
Hydraulic Lime repointing in all styles
Paint removal and brick cleaning
Asphalt steps
Painting and decorating
all aspects of brickwork undertaken
Rendering and All metalworks
COMPLAINTS POLICY
The business always endeavours to provide the best service. However, on rare occasions there may be
times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the
works, please inspect the work to ensure everything has been carried out based on the contract terms
and to the high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us. If
writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28
days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business
complaints procedure, it may be necessary to use another complaint service. Where the business
cannot resolve the complaint to your satisfaction and/or agree to the final resolution requests
confirmed to us; and both parties agree a ‘deadlock’ has been reached, you can then escalate your
complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation, service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement. If you choose to, you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution. You will need to contact Which? Trusted Traders on 02922 670 040 who can explain if you are eligible to use their Alternative Dispute Resolution.”